Receiving and Communicating Information From Inmates – Training for Trainee Prison Officers in Secure Facilities

Contributed by the Ecole nationale d’administration pénitentiare Département Gestion et Management

It is a particularly important moment – one that can only succeed if proper communication is established. An interview is a dialogue in which one person seeks to obtain information from another, with the latter’s consent. Proper communication means being able to express your objectives, expectations, and questions sincerely.

This also means creating the right conditions for a calm relationship. Finally, it means knowing how to listen, understand and respect. During the interview, we look at the individual as a whole, his feelings and his environment.

The aim is to analyse the needs, aspirations, values, and representations of individuals. We must not try to influence or change their opinions, except in exceptional circumstances. The supervisor conducting the interview must remain neutral.

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