Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to suggest a topic for us to look into? This page explains how to reach the Canadian Casinos team and what happens once you do.
Ways to Contact Our Team
Email is the best way to reach us. We read every message that comes in and try to reply within a couple of working days. Send your message to [email protected] and, where possible, let us know what your enquiry is about in the subject line — it helps us route it to the right person and get back to you sooner.
We do not currently offer live chat or a phone line for reader enquiries, so email remains the most direct route.
What We Can Help With
- Questions about our reviews — If anything in a casino write-up, comparison table or bonus breakdown is unclear, ask us to explain the reasoning behind it.
- Corrections — Bonus terms, wagering requirements and welcome offers change often. If you notice something on epta.info that looks out of date, flag it and we will check it.
- Content suggestions — If there is a payment method, game category or Canadian-specific topic you would like us to cover in more depth, we are open to hearing it.
- Partnership or media enquiries — If you represent a casino brand, software provider or another site and want to discuss working together, introduce yourself and outline what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with their gambling, say so in your message and we will point you toward appropriate support resources rather than casino recommendations.
What This Page Is Not For
We are an independent comparison site, not a casino operator. That means we cannot process withdrawals, verify your account documents, resolve a dispute over a bonus payout, or access your personal details at any of the brands we list. For anything account-related — deposits, withdrawals, ID verification, self-exclusion — the casino's own support team is the only one with the access and authority to help, so please contact them directly through the site you signed up with.
If you are trying to decide which operator to sign up with in the first place, our rankings above and our other pages, including the guide to trusted non-GamStop casinos in the UK, are a better starting point than a contact enquiry.
How We Handle Your Message
Every email is read by a real person on our editorial team — there is no auto-reply standing in for an actual response. Our aim is to reply within two working days, though this can stretch a little during busier periods. If your enquiry needs input from more than one person on the team, we will let you know it is being looked into rather than leaving you without any word.
Why Reader Input Matters to Us
Rankings and ratings on this site are based on our own research into Canadian online casinos — their bonus terms, payment options, game libraries and licensing information. That research is only as good as it is current, and readers are often the first to notice when a bonus term, a payment method or a promotion has changed. If something you have experienced at one of the operators listed here does not match what we have written, tell us. It genuinely feeds into how we keep this site accurate.